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How to Cope with Screaming Clients

March 15, 2012

Today’s working smarter tip deals with how to cope with screaming clients. While this approach may surprise you, it generally does work. Consequently, the next time that a client or anyone else starts yelling at you, here’s what to say.
“Mr. Client, would you please speak softly to me?”
If the screaming continues, repeat the request by saying, “Would you please speak softly to me or else I will have to leave.
If the screaming still continues, say, “I’m leaving now. Please contact me when you can speak in a normal tone of voice to me.”

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How to Get Re-Tweeted on Twitter

March 8, 2012

Are you making the best use of Twitter? One of the ways to build your reputation on Twitter is to have people re-tweet or repeat what you post. A great way to get re-tweeted is to create great content. Creating fresh content, however, can be a chore. A better approach is to find a great resource and to share that link with your followers on Twitter. How can you tell which resources are best? Look for online articles that have plenty of comments or that are ranked as top stories on new sites such Yahoo. For real estate content, check– That’s I-N as in Nancy, M as in Mary,–A-N.  That’s Linking to great content is an easy way to stay in touch with your sphere of influence while simultaneously building your business on Twitter.

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Stress Buster Tip

March 1, 2012

Today’s Working Smarter tip is about recognizing which clients and which opportunities are right for you. How can you know? Here’s a simple approach. Imagine a closed door. You push and push on the door, but it simply won’t open. All the pushing in the world will not open a door if you’re pushing in the wrong direction. If you pull the door in the right direction, however, it opens easily. Consequently, when the doors are slamming in your face, shift gears. Look for a different opportunity that focus on what is best for others and that come easily. This is the easiest way to reduce your stress and to put the power of attraction to work in your business.

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Everything Your Clients Need to Know About Moving

February 23, 2012

Today’s Working Smarter is about a website, has virtually anything a client would like to know about moving. There are numerous checklists, packing secrets, self-storage tips, how to change your utilities, how to safely move your animals, and much more. is a great site to link to your blog or your website, especially for first-time buyers.

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10 Delicious Daily Habits

February 16, 2012

Today’s Working Smarter Tip provides a simple way to create more balance in your life. The first step is to make a list of 10 things you thoroughly enjoy. Some suggestions include reading, cooking, taking a walk, going shopping, watching a movie, enjoying a great dinner, a massage, or a long bath. The second step is to schedule an appointment to do at least two of these every day. Be sure to put it in your appointment book and don’t forget to keep that appointment!

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Get Your Priorities Straight

February 9, 2012

Here is a simple guide to setting priorities for your real estate business. When you have a scheduling conflict, here’s the order in which you should set your priorities.

Your first priority always must be any client who already has a property under contract. This is your money in the bank. It’s better to cancel a buyer appointment than it is to lose a deal that is already under contract.

Your second priority is servicing your current listing inventory. These sellers have committed to work exclusively with you. Their needs come before those of any buyer.

Your third priority is warm seller leads. Listings are still the name of the game. If you have to decide between a listing appointment and taking out buyers, the best bet is to go on the listing appointment.

Your fourth priority is warm buyer leads.

The fifth and final priority is anyone who is not ready to transact in the next 30 to 60 days. Remember, your existing business always deserves your utmost attention

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Keep Your Standards High

February 2, 2012

Today’s Working Smarter has to do with maintaining high standards for your business even times are tough. When you’re struggling to make ends meet, it’s tempting to work with people that you would normally not work with and to tolerate behaviors that you would not normally tolerate. There’s an old expression that says, “When you lie with dogs, don’t be surprised if you get up with fleas.” The choice here is simple—only work with people who are honest, ethical, and who are not dysfunctional. Otherwise, you may be the one who gets “bitten.”

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Staging Tips

January 26, 2012

Today’s working Smarter Tip comes from Gary Keller’s book, Shift. According to Keller’s research, staged homes sold in half the time that non-staged homes did. Staged homes also ended up with 6.3 percent more in terms of sales price as compared to houses that were not staged. To persuade sellers about the importance of staging, take pictures of cluttered closets and rooms before and after staging. Then ask which ones capture their attention. In terms of how to stage use the 3P-2F Formula: plantings, paint, pictures, fixtures, and furnishings.

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Humor Makes Real Estate More Fun

January 19, 2012

Most people want an agent who is fun and technically competent. A great way to use your print advertising to get people to your website is to write intriguing and fun advertising copy. For example, rather than sending out a boring Just Listed postcard, have fun with it. On the card, show pictures of people partying. The caption on the card could say, “Guess what your neighbors did last night?” This approach makes your Just Listed card stand out from the competition. If you want more business, show your fun side.

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You Have Two Ears and One Mouth

January 12, 2012

This Working Smarter Tip is critical if you want to list and sell more real estate. Many agents feel that it is their job to carry the conversation. A better approach is to listen about twice as much as you speak. In other words, at least 67 percent of your time with your clients should be spent discovering more about who they are, their lifestyle, as well as what truly matters to them. Avoid dominating the conversation—remember, you have one mouth and two years—listen twice as much as you talk.

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